As an inbound call rep, staff is required to be at their desk at all times. As a company that is both an insurance company and pharmacy, it should be well known the effects of a sedentary lifestyle. Due to our performance metrics, we are allowed to leave our desk for a maximum of 7.5 minutes a day outside of our break. This includes time such as using the restroom or stretching. If you require more time, you need to jump through hoops with an unresponsive HR to get “reasonable accommodations” or you will lose out in bonuses as well as possibly receiving a PIP. This is absolutely disgusting for any company, but especially a multi-billion dollar a year company that makes its money on healthcare.
To add, all employees continually have added responsibilities without an increase in pay. The starting salary for inbound calls is 17.50 an hour. This salary is barely above a living wage. Not only that, but our jobs are incredibly difficult and emotionally taxing. While our CEO receives 20 million a year as a bonus, and our quarterly profits continue to soar, we have not received any increase in pay, despite our teams bringing it up. Instead we are met with excuses about how they can’t afford to pay us more, while releasing quarterly reports on how well our company is doing. It is shown that financial insecurity is a huge factor in mental health as well as overall health, yet we are struggling to make ends meet while CVS/Aetna reaps corporate profits. We demand that we be treated as human beings with dignity, and that we be provided a thriving wage.
