Communications Workers of America (CWA)
1,000 signatures reached
To: T-Mobile US CEO John Legere and local managers
T-Mobile: We Demand Dignity!
1. All disciplinary coaching should be conducted off the floor, in private and not in front of peers.
2. Employees should be given the option to invite a co-worker to accompany them when called into a meeting with managers, coach or HR.
2. Employees should be given the option to invite a co-worker to accompany them when called into a meeting with managers, coach or HR.
Why is this important?
Hi, my name is Juan Rodriguez.
I have been working at T-Mobile US in Albuquerque, NM for almost 10 years. I work in the bilingual department and help English and Spanish speaking customers with issues about their phones, their bills or with any other customer service question they might have.
My coworkers and I are dedicated employees who love helping our customers. However, T-Mobile does not always treat us with the respect we deserve. Coachings in front of peers and disrespectful treatment for everyone to see are things that most workers at T-Mobile have gone through.
I’ve certainly had my fair share of them.
Just recently, my manager sent me home for a trivial reason and, without any more information, told me not to come back until further notice. A few days later, and with absolutely no explanation, I was called in and sent back to work.
It was a frustrating and scary experience. Losing my job would be devastating - I have a family to support. And being humiliated in front of coworkers, is absolutely unacceptable.
But it didn’t stop there. After I got back to work my manager emailed me a document detailing what I supposedly did wrong and asking me to pledge to do better - the thing is, he did not email it only to me, he sent it to the entire call center! Every one of my 700 coworkers received a detailed account of what I was disciplined for. It was deeply humiliating.
Another coworker of mine was pulled into a room with his team where his coach played scenes from calls that weren’t optimal. No one knew whose call would be played next and the tension was terrible. Every once in a while the coach put a worker on the spot and asked them what the rep on the call did wrong. People started crying and my coworker got sick after the meeting.
These are not isolated incidents. My coworkers and I all across the country know all too well that public humiliation and disrespect are commonplace at T-Mobile. That is not right.
This disrespectful treatment has to stop right now!
We should have clear and transparent rules and discipline should be respectful. That’s why we demand:
1. All disciplinary coaching* should be conducted off the floor, in private and not in front of peers.
2. Employees should be given the option to invite a co-worker to accompany them when called into a meeting with managers, coach or HR.
*Decision Day, step of discipline for attendance or work performance, etc.
I have been working at T-Mobile US in Albuquerque, NM for almost 10 years. I work in the bilingual department and help English and Spanish speaking customers with issues about their phones, their bills or with any other customer service question they might have.
My coworkers and I are dedicated employees who love helping our customers. However, T-Mobile does not always treat us with the respect we deserve. Coachings in front of peers and disrespectful treatment for everyone to see are things that most workers at T-Mobile have gone through.
I’ve certainly had my fair share of them.
Just recently, my manager sent me home for a trivial reason and, without any more information, told me not to come back until further notice. A few days later, and with absolutely no explanation, I was called in and sent back to work.
It was a frustrating and scary experience. Losing my job would be devastating - I have a family to support. And being humiliated in front of coworkers, is absolutely unacceptable.
But it didn’t stop there. After I got back to work my manager emailed me a document detailing what I supposedly did wrong and asking me to pledge to do better - the thing is, he did not email it only to me, he sent it to the entire call center! Every one of my 700 coworkers received a detailed account of what I was disciplined for. It was deeply humiliating.
Another coworker of mine was pulled into a room with his team where his coach played scenes from calls that weren’t optimal. No one knew whose call would be played next and the tension was terrible. Every once in a while the coach put a worker on the spot and asked them what the rep on the call did wrong. People started crying and my coworker got sick after the meeting.
These are not isolated incidents. My coworkers and I all across the country know all too well that public humiliation and disrespect are commonplace at T-Mobile. That is not right.
This disrespectful treatment has to stop right now!
We should have clear and transparent rules and discipline should be respectful. That’s why we demand:
1. All disciplinary coaching* should be conducted off the floor, in private and not in front of peers.
2. Employees should be given the option to invite a co-worker to accompany them when called into a meeting with managers, coach or HR.
*Decision Day, step of discipline for attendance or work performance, etc.
