Jezebel covered the campaign here: http://jezebel.com/chipotle-employee-calls-job-a-nightmare-starts-petitio-1784037680
To: Chipotle Mexican Grill
Chipotle: Bring Back our Vision Through Better Work Conditions
The employees at Chipotle Mexican Grill have been thrown into a turmoil of events. First the E Coli outbreak of late 2015 drove our faithful customers to reconsider eating at our establishment, which in turn caused all of the committed employees to have their hours cut which lead to less people on any given shift. After months of changes which included new safety implementations and our restaurant to undergo new management, our sales picked back up to almost an all new high.
You would think that that would mean more hands on deck to help delivere the vision of creating a uniquely extraordinary restaurant experience for every one of our customers and crew. Instead, what used to be a two-person job shifted to a one-person nightmare. As our lines became longer, our service declined. Many of our top performers left to find jobs that appreciated their hard work. Those who stayed with the company continue to experience hardship because of management's negligence to provide adequate staffing (and possibly the actions of those higher up in charge).
We barely ever get to open the fax line, which provides speedy service to those who order online or via telephone. We also haven't seen the "4 pillars" system being implemented in months. Because of the lack of staffing it has left us with many negative monthly reviews. For example, during the night shift, it is said that our peak rush hours are between the hours of 6 and 7pm when in fact our rush "hour" can extend very well near 10pm most nights. Some of us often leave work without taking our breaks. Since we're so busy with customers, cleaning and closing down the store at the end of the night keeps us even later in the restaurant.
All we ask is that we are adequately staffed with enough people to meet the vision of Chipotle as well as meet the expectations of our faithful customers who have given us a second chance at being their favorite go-to lunch and dinner establishment.
You would think that that would mean more hands on deck to help delivere the vision of creating a uniquely extraordinary restaurant experience for every one of our customers and crew. Instead, what used to be a two-person job shifted to a one-person nightmare. As our lines became longer, our service declined. Many of our top performers left to find jobs that appreciated their hard work. Those who stayed with the company continue to experience hardship because of management's negligence to provide adequate staffing (and possibly the actions of those higher up in charge).
We barely ever get to open the fax line, which provides speedy service to those who order online or via telephone. We also haven't seen the "4 pillars" system being implemented in months. Because of the lack of staffing it has left us with many negative monthly reviews. For example, during the night shift, it is said that our peak rush hours are between the hours of 6 and 7pm when in fact our rush "hour" can extend very well near 10pm most nights. Some of us often leave work without taking our breaks. Since we're so busy with customers, cleaning and closing down the store at the end of the night keeps us even later in the restaurant.
All we ask is that we are adequately staffed with enough people to meet the vision of Chipotle as well as meet the expectations of our faithful customers who have given us a second chance at being their favorite go-to lunch and dinner establishment.
Why is this important?
This is important because we will lose many of our top performers who hold all 13 rare characteristics required to work here. We want to be able to give our customers extraordinary speedy service. This is also very important to resolve because there was a time when we all really did love working at Chipotle, otherwise we wouldn't have gone to such extreme measures to get our point across. Now employee morale is suffering because we're so understaffed and overworked. We all love this company because it stands for something uniquely great. We want to better this company, which starts by improving the work conditions of our everyday employees, the heart and soul of this company.
