Citibank: End excessive sales goals

Excessive sales goals put an intense amount of pressure on team members to sell financial products regardless of whether or not they fit needs of customers.

Citigroup shouldn't put their employees in a position where they can't win. When a team member is evaluated based on sales goals rather the financial advice they provide to the their customers, it creates a sales culture that boarders on unethical.

Sales at all costs is no way to build trust with our communities and puts unnecessary stress on Citigroup workers. Everyone has unique banking needs, and Citibank employees pride themselves on being able to deliver quality products to individuals and small businesses. But when aggressive sales goals compete with customers' needs, one side always wins. We're calling on Citigroup to immediately review its consumer and commercial banking program and lower excessive sales targets for retail bankers.